Home

Troubleshooting

Offering solutions to common issues such as capture recovery, installation or viewing problems, and feature-related difficulties.

Sort By

Newest
Most likes
Most views

Capture Recovery

If there were issues during the uploading process, do NOT delete the Teleport iOS App. Doing so will delete all...

March 1st, 2025 181 views 0 likes
Failed Teleport Desktop App Installation / Viewing

If the Teleport Unity app fails to install in an enterprise environment, it is likely due to IT restrictions that...

March 1st, 2025 264 views 0 likes
VR Viewing Won't Launch

In the instance that you cannot view your Teleport capture in your headset, please start by validating that your headset...

March 1st, 2025 333 views 0 likes
Web Viewing Not Working

If the web viewing is not displaying correctly or is stuck on a gray screen with no loading, this issue...

March 1st, 2025 293 views 0 likes