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Troubleshooting

Offering solutions to common issues such as capture recovery, installation or viewing problems, and feature-related difficulties.

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Capture Recovery

If there were issues during the uploading process, do NOT delete the Teleport iOS App. Doing so will delete all...

March 1st, 2025 93 views 0 likes
Failed Teleport Desktop App Installation / Viewing

If the Teleport Unity app fails to install in an enterprise environment, it is likely due to IT restrictions that...

March 1st, 2025 139 views 0 likes
VR Viewing Won't Launch

In the instance that you cannot view your Teleport capture in your headset, please start by validating that your headset...

March 1st, 2025 189 views 0 likes
Web Viewing Not Working

If the web viewing is not displaying correctly or is stuck on a gray screen with no loading, this issue...

March 1st, 2025 150 views 0 likes